How do I return an item?
“No Quibble” Returns Policy
The Company provides a “No Quibble” returns policy which allows you to return any goods, providing that they are returned within 14 days of receipt, complete and in a condition as good as when they were delivered.
Should you require to return any items, please call our Customer Experience team on 1800 937 321. The team will be more than happy to help you with returning your unwanted item and will issue a pre-paid returns label, this can either be done via post or email.
As many of our goods are valuable and limited editions, we do request that you obtain proof of posting for any goods you are returning to us. In the unlikely event that your goods get lost in the post, we will request the proof of posting certificate and it is the only way that we will be able to refund you.
As soon as we do successfully received and processed your returned item, you will then receive an automated email as confirmation. In the event that a product is returned outside of the 14 day returns period, we reserve the right to refuse acceptance.